Measure The Happiness
Listen to your customers and employees - gather feedback on the spot or online.
It helps you measure, monitor and improve customer satisfaction with the services provided by the terminal, which collects the maximum number of responses and customer feedback through the four smiles on the device so that you can follow up and analysis through direct Email reports and dashboard which you can know the level of customer satisfaction, Pain points and work to improve them.
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Smiley Terminal
It helps you collect maximum feedbacks, measure, monitor and improve customer satisfaction in general and give you:
- Indicator of customer satisfaction level for service or product
- Number of responses
- Comparisons between Terminals results
- Quick and Analytic results like (best and worst hour – day – week – location)
- Weekly, daily, monthly reports and customer interaction report
Features
- Mobility, you can place it anywhere
- Very high Response rate
- Completely wireless and no need local or wireless network on the site
- Easy and fast in installation, assembly and activation, directly from the box does not require a technician
- Automated connection and data transfer is through a built-in GSM dedicated for the terminal
- Complete survey management via the cloud
Many branding options help you choose the right design for your brand
Smiley Touch
(Know Why?)
It helps you collect maximum feedbacks, measure, monitor and improve customer satisfaction in general, tells you why the customer not satisfied (reason) and give you:
Features
- 3-tiers: Main question – follow-up – open feedback
- Very high response rate
- Completely wireless and no need local or wireless network on the site
- Easy and fast in installation, assembly and activation, directly from the box does not require a technician
- Real-time results
- Automated connection and data transfer is through a built-in GSM dedicated for the terminal
- Complete survey management via the cloud
Many branding options help you choose the right design for your brand
Dashboard & Email reporting service
- Clear and actionable analytics via cloud-based reporting service, Email Reports and API with Net Promoter Score compatibility
- Easy and simple to use flexibly to
- Supports Arabic and English
- Multiple user privileges such as: user, admin, Super admin
- Quick view of results in terms of response, indicators, best hour and location
- Analytics of results by day, hour, location and terminal
- Analytical presentation of weekly, monthly and annual comparisons
- Unique reports directly to your email periodically
- Daily, weekly and monthly reports, customer interaction and end of the questionnaire
- unique analysis of web addresses with an infinite number of operations
- Recipient reports and user rights
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