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Customers

As business owners, we’d all like to think of ourselves as providers of great customer service. As small business owners in particular, it’s quite possibly your biggest differentiator. After all, how often is it that you walk into a national chain restaurant and are greeted by name, handed your favorite drink and made to feel like part of the family?

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Customer satisfaction

As business owners, we’d all like to think of ourselves as providers of great customer service. As small business owners in particular, it’s quite possibly your biggest differentiator. After all, how often is it that you walk into a national chain restaurant and are greeted by name, handed your favorite drink and made to feel like part of the family?

Read more

Eight Hacks To Management Consulting

I will admit, management consulting is a world of its own. After spending several years in management consulting, I’ve picked up some things worth sharing- these are things that I’ve learned sometimes the easy way, and sometimes the hard way.

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